Online orders will be refunded via PayPal if used or via bank transfer or securely via phone using your preferred credit card. If we are unable to repair or replace the item with a mutually agreeable solution, a refund will be given. We will then either repair or replace and get it back to you as quickly as possible. In the event that it is deemed the item is faulty, Kidstuff may provide a courier bag to you in order to return it to us (or to just discard of the item). We may need to contact our suppliers and ask for their recommendation. If you have purchased faulty goods via our website please email us at and include a description of the fault and photos. If you have purchased an item and it is faulty, Kidstuff reserves the right to repair the item if possible, or replace when necessary.
If you are returning goods to Kidstuff please ensure you use a tracked courier as we cannot accept any responsibility for items that don’t arrive. The cost of shipping is the sole responsibility of the purchaser, and the replacement item will be sent out only once the original item and payment for new shipping has been received. Please note that credits for change of mind returns do not include the cost of shipping. Credit notes will be emailed to you and are valid for 90 days. If you exchange for an item of lesser value, the remainder will be issued as a credit note. Alternatively you may exchange the returned item for another at the same value or put towards a larger purchase. You will be required to pay for return shipping.Ĭhange of mind returns will result in a store credit issued to the value of your purchase. Clearance items are unable to be returned unless they are faulty.Īll online purchase returns must be accompanied by your original order number, found on your order confirmation. Choose your level from the Basic game, Standard game or Expert game and also.
To complete your return, we require a receipt or proof of purchase unless otherwise agreed. With Stratego Waterloo, expert gamers would-be-Generals or people who just. Tags must still be attached and / or must be returned in it’s original, undamaged packaging and proof of purchase will be required. Your item must be unused and in the condition that you received it. You may either exchange your item for another of the same value, or Store Credit will be issued for the purchase value. Kidstuff is happy to accept returns for change of mind within 14 days of your purchase.
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